privacy policy
At Luna & Line, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.luna-and-line.com.
INFORMATION WE COLLECT
When you visit or interact with our store, we collect certain personal information necessary to process your orders and improve your shopping experience: - Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment details (including credit/debit card numbers processed securely via our payment gateway), email address, and phone number. - Device & Usage Information: When you browse our website, we automatically collect information about your device, including your IP address, web browser, time zone, and how you interact with our site (pages viewed, search terms, and products clicked). - Communications Data: Any details you provide when contacting customer support, signing up for our newsletter, or entering giveaways.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal data to fulfill our services to you, which includes: - Processing and delivering your orders, sending order confirmations, and providing tracking updates. - Processing payments and preventing fraudulent transactions. - Communicating with you regarding your orders or support inquiries. - Providing marketing communications, promotional offers, and updates (only if you have opted in). - Improving and optimizing our website functionality and customer experience.
SHARING YOUR PERSONAL INFORMATION
We do not sell, rent, or trade your personal data to third parties. We only share your information with trusted third-party service providers who assist us in operating our business, such as: - E-Commerce Platforms: To host our online store and secure checkout. - Delivery Partners: Couriers (such as Royal Mail or Evri) to fulfill and deliver your orders. - Payment Processors: Secure payment gateways to process your payments safely. - Marketing & Analytics: Tools (such as Google Analytics or Meta Pixel) to help us understand how customers use our site and deliver relevant promotions. All third-party services are strictly bound by UK data protection regulations to keep your information secure.
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to remember your cart items, understand your preferences, and enhance your navigation experience. You can choose to disable or block cookies through your web browser settings at any time, though some features of our website may not function properly without them.
DATA RETENTION
When you place an order through Luna & Line, we will retain your order information for our records to fulfill legal, accounting, and reporting requirements unless and until you ask us to delete this information.
YOUR UK GDPR RIGHTS
If you are a UK resident, you have the following rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR): - The right to access the personal information we hold about you. - The right to request that your personal information be corrected or updated. - The right to request the deletion of your personal data ("Right to be Forgotten"). - The right to withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly. To exercise any of these rights, please contact us at support@luna-and-line.com.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email at support@luna-and-line.com.
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