We will happily offer a refund if something isn't quite right. You then have 14 days to return the items) to us. This includes all orders placed during our sale. To be eligible for the return: - Items must be unworn, unused, and in their original packaging (including all boxes, pouches, and warranty cards). - For hygiene reasons, earrings cannot be returned if the hygienic packaging seal has been opened or broken, unless faulty. Unless an item arrives damaged or faulty, customers are responsible for paying the return shipping costs. We strongly recommend using a tracked shipping service (such as Royal Mail Tracked) as Luna & Line cannot be held responsible for items lost in transit back to us. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that original standard shipping charges are non-refundable for partial returns.